Good to know
What SecureKeep can and can't do
Some things SecureKeep can't do, either by design or because the phone won't let it. Each one is below in plain words, with what you can do about it.
Forgetting your master password
There's no password reset. If you forget your master password, nobody can open your vault, including us. Write it down and keep it somewhere safe.
What you can do
Write your master password down and keep it away from your phone and your backup file. The Recovery Kit, in Settings > Share Vault Access, is a printed page that tells your family how to open the vault. It holds no passwords, so they'll still need the master password from you. Where to keep the password and the kit
The free limit
Free vaults hold up to 10 items. Everything you've already saved stays open and editable. Pro removes the limit.
What you can do
Passwords, documents and notes count toward the 10, added up across every vault on the phone. Making and restoring backups stays free whatever you have. To add more, unlock SecureKeep Pro once for $7.99, with no subscription. See what Pro includes
If something happens to you
SecureKeep never holds a copy of your vault, so it can't release it automatically. That's why the Recovery Kit and your legacy contact matter.
What you can do
Decide who'll open the vault for you. Give them a backup they can reach, the Recovery Kit, and the backup passphrase and master password in a way you trust, like on paper with your will. What they'll need to open it
Losing your phone
Without a backup, a lost phone means a lost vault. Back up after big changes.
What you can do
Make an encrypted backup and save it somewhere other than the phone. An iPhone's own iCloud Backup may include an encrypted copy, but don't count on it: a SecureKeep backup is the supported way back. How to make a backup
Exported emergency cards
This file won't be encrypted. Anyone who gets it can read it.
What you can do
Inside SecureKeep the card stays encrypted. Export a PDF or image only when you need one to print or hand over, keep it somewhere private, and delete it once you're done with it. How exporting works
Screenshots on iPhone
iPhone doesn't let apps block screenshots.
What you can do
SecureKeep hides the vault in the app switcher, but a screenshot you take yourself lands in Photos like any other. Try not to screenshot the vault; if you do, delete the photo and empty Recently Deleted. On Android, SecureKeep blocks screenshots in the app. Other limits of the app's design
Copied passwords on Android
On some Android phones, a copied password can stay until Android clears it.
What you can do
SecureKeep marks a copied password as sensitive and clears it after 30 seconds. If Android closes SecureKeep before then, that clear can't run. Paste soon after you copy, and if you're unsure, copy something harmless afterwards to replace it. How copying works
Found a limit we haven't listed, or one that's out of date? Tell us and we'll fix the page.